This notice explains how we at Konsento collect, use and protect your information. You should read it if you are, or want to become a customer.
You are responsible for handling information about your data that you enter into Konsento. When you pay for your Konsento subscription, your payment information is collected directly by our payment service providers, (Stripe) [https://stripe.com]. We do not have access to your payment information.
We use your information to give you access to the Konsento platform and to send you e-mails about changes or technical issues that may affect platform performance. With your consent:
Admins: We erase information about how you use our platform on an ongoing basis. We keep this information no longer than 3 years.
Admins: We will erase your information immediately after you cancel your Konsento account.
Technical service providers
With your consent, we share some of your information, mostly usage data that contains as little information as possible about you, with the following marketing services:
We keep your information at one of Amazons’s datacenters near your location. If you are a member of an organization within the EU, your data will reside in one of Amazons’s datacenters in the European Economic Area. For technical reasons, we may transfer your data to countries outside the European Economic Area. When this is the case, we use appropriate safeguards, namely the European Commission’s standard contractual clauses and Privacy Shield.
|.konsento.io||mp_mixpanel__c mp_*_mixpanel||These Mixpanel cookies (1) track the conversion from registered to logged in user, (2) collect information about how our users use Konsento, (3) and trigger automated engagement e-mails to users. mp_mixpanel__c expires after 1 day mp_*_mixpanel expires after 1 year|
|.facebook.com||fr||Collects data for displaying ads on Facebook. This cookie expires after 3 months.|
|.konsento.io||_drip_client_*||DripClient cookie. This cookie is tied to Drip.co, which is our newsletter e-mail service. This cookie expires after 2 years|
|api-iam.intercom.io||_mkra_ctxt intercom-id-jvziqjut||Two Intercom cookie that provide our real-time chat and collect information about the usage of the Konsento system to improve customer support. _mkra_ctxt expires after the session intercom-id-jvziqjut expires after 20 years|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Access: You can request a copy of the information that we hold about you.
Correction: We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Erasure: You can demand that we erase your information. We are not allowed to erase information about you that the law requires us to keep.
Data portability: You can ask us to transfer your information from our IT environment to another, either to another company’s or your own. This does not apply to information about you that the law requires us to keep.
Withdrawing consent: You can withdraw your consent for sharing your usage data or receiving marketing information at any time. You can do that by sending an e-mail to email@example.com.
Complaints: You can lodge a complaint with us or your local data protection authority at any time.
If you would like to exercise any of the above rights, please email or write to us at the following address: firstname.lastname@example.org. If you would like to lodge a complaint with your local data protection authority, please contact the authority directly.
We employ a Data Protection Officer who is responsible for all data protection issues inside Konsento. If you have any questions about this policy, how we use your information, or your data privacy rights, please contact our Data Protection Officer. You can do that under the following address: