Privacy Notice

Why should I read this notice?

This notice explains how we at Konsento collect, use and protect your information. You should read it if you are, or want to become a customer.

What information do you collect about me?

When you sign up for Konsento, we collect your e-mail address, name and payment information. With your consent, we will use cookies and similar technologies to collect information about your browser and your IP-address. You can find more information about that in the section about cookies below.

You are responsible for handling information about your data that you enter into Konsento. When you pay for your Konsento subscription, your payment information is collected directly by our payment service providers, (Stripe) []. We do not have access to your payment information.

How will you use my information?

We use your information to give you access to the Konsento platform and to send you e-mails about changes or technical issues that may affect platform performance. With your consent:

  • We use the information collected by cookies and similar technologies to analyze how you use our platform with the aim to improve our technical support by resolving technical issues faster and more effectively.
  • We e-mail you information about the Konsento service, such as notifying you about new or improved features.

How long do you keep my information?

Admins: We erase information about how you use our platform on an ongoing basis. We keep this information no longer than 3 years.
Admins: We will erase your information immediately after you cancel your Konsento account.

With whom do you share my information?

Technical service providers
The Konsento platform is built on top of several cloud services. We have to share your information with those services to be able to deliver the GDPR privacy policy template and Handbook to you. These services include:

  • Heroku: The heart of Konsento. Most of your information is processed here.
  • Papertrail: Collects logs, for example system and web logs.
  • Mailgun: Our e-mail provider. Delivers all e-mails sent from the Konsento platform or its users.
  • Intercom: Real-time chat for support and customer onboarding.
  • Stripe: Our payment provider.

Marketing service providers

With your consent, we share some of your information, mostly usage data that contains as little information as possible about you, with the following marketing services:

  • Google: We use Google Analytics to collect usage statistics for our website. We share your IP-address and device fingerprint.
  • Facebook: We share information about the fact that you are using our website. Facebook uses that information to show you ads. You can hide these ads by changing your Facebook settings

Where do you keep my information?

We keep your information at one of Amazons’s datacenters near your location. If you are a member of an organization within the EU, your data will reside in one of Amazons’s datacenters in the European Economic Area. For technical reasons, we may transfer your data to countries outside the European Economic Area. When this is the case, we use appropriate safeguards, namely the European Commission’s standard contractual clauses and Privacy Shield.

What about cookies?

Cookies are small text files that websites store in your web browser when you visit them. Our website uses cookies for verifying your identity and remembering your preferences and settings. The table below explains the cookies we use and why.

Domain Name Purpose mp_mixpanel__c mp_*_mixpanel These Mixpanel cookies (1) track the conversion from registered to logged in user, (2) collect information about how our users use Konsento, (3) and trigger automated engagement e-mails to users. mp_mixpanel__c expires after 1 day mp_*_mixpanel expires after 1 year fr Collects data for displaying ads on Facebook. This cookie expires after 3 months. _drip_client_* DripClient cookie. This cookie is tied to, which is our newsletter e-mail service. This cookie expires after 2 years _mkra_ctxt intercom-id-jvziqjut Two Intercom cookie that provide our real-time chat and collect information about the usage of the Konsento system to improve customer support. _mkra_ctxt expires after the session intercom-id-jvziqjut expires after 20 years

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

Which rights do I have?

Access: You can request a copy of the information that we hold about you.
Correction: We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Erasure: You can demand that we erase your information. We are not allowed to erase information about you that the law requires us to keep.
Data portability: You can ask us to transfer your information from our IT environment to another, either to another company’s or your own. This does not apply to information about you that the law requires us to keep.
Withdrawing consent: You can withdraw your consent for sharing your usage data or receiving marketing information at any time. You can do that by sending an e-mail to
Complaints: You can lodge a complaint with us or your local data protection authority at any time.

How can I exercise my rights?

If you would like to exercise any of the above rights, please email or write to us at the following address: If you would like to lodge a complaint with your local data protection authority, please contact the authority directly.

Changes to this policy

We keep our privacy policy under regular review and we will place any updates on this webpage. This privacy policy was last updated on 2019-07-20.

How to contact us

We employ a Data Protection Officer who is responsible for all data protection issues inside Konsento. If you have any questions about this policy, how we use your information, or your data privacy rights, please contact our Data Protection Officer. You can do that under the following address:

Data Protection Officer
Great Minds Studio AB
c/o SUP 46, Regeringsgatan 65, 3f
111 56 Stockholm, Sweden